Privacy Policy

Privacy Policy for Serenity Springs Treatment and Healing HelpLine

Effective Date: February 10, 2026

Serenity Springs Treatment and Healing HelpLine ("we," "us," or "our") operates the website serenitysprings.website and our addiction treatment center located at 3442 W Lincoln Ave, Anaheim, CA 92801, USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us by phone, or interact with our treatment facility. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

  • Information You Provide Directly: When you fill out contact forms, admissions inquiries, insurance verification requests, or appointment scheduling forms on our website, we collect information such as your name, phone number, email address, insurance details, and any additional information you choose to share about your treatment needs.
  • Phone Calls: When you call our facility at (657) 254-4253, we may collect your phone number, name, and information you share during the conversation. Calls may be recorded for quality assurance and training purposes.
  • Website Interaction Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other browsing behavior data.
  • Device Information: We may collect information about the device you use to access our website, including device type, screen resolution, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Treatment Coordination: To respond to your inquiries, process admissions requests, verify insurance coverage, coordinate treatment services at our Anaheim facility, and connect you with appropriate care providers.
  • Communication: To contact you regarding your inquiry, provide updates about our programs, send appointment reminders, and share relevant treatment information.
  • Service Improvement: To analyze website usage patterns, improve our website functionality, enhance user experience, and develop new services and programs at our treatment center.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including HIPAA requirements for protected health information.
  • Safety and Security: To protect against fraud, unauthorized access, and other security threats to our website and facility operations.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Treatment Providers: With your consent, we may share relevant information with healthcare providers, insurance companies, and other treatment professionals involved in your care coordination.
  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing data, or providing services on our behalf. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • Emergency Situations: We may share information when necessary to prevent or address an emergency involving danger of death or serious physical injury.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data:

  • Essential Cookies: These cookies are necessary for the website to function properly, enabling core features such as page navigation, form submissions, and access to secure areas of the site.
  • Analytics Cookies: We use analytics tools to collect information about how visitors use our website. This data helps us understand usage patterns and improve our website content and functionality.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most frequently and if you receive error messages. This information is used to improve website performance.

Opt-Out: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain features on our website. You may also opt out of analytics tracking by using browser extensions designed for that purpose.

5. Your Rights Under California Law (CCPA)

As a California-based treatment facility, we comply with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Deletion: You may request that we delete the personal information we have collected about you, subject to certain exceptions required by law (including HIPAA record retention requirements).
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive different treatment quality or pricing for exercising these rights.

To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this policy. We will respond to verified requests within 45 days as required by law.

6. HIPAA Notice Regarding Protected Health Information

Serenity Springs Treatment and Healing HelpLine is committed to protecting the privacy of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This section supplements our general privacy practices with information specific to health data:

  • Protected Health Information: PHI includes any individually identifiable health information related to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for healthcare services. This includes information created or received by our treatment center.
  • Use and Disclosure of PHI: We may use and disclose your PHI for treatment, payment, and healthcare operations purposes without your written authorization. For other uses and disclosures, we will obtain your written authorization unless permitted or required by law.
  • Your HIPAA Rights: You have the right to request restrictions on certain uses and disclosures of your PHI, receive confidential communications, inspect and copy your health records, request amendments to your health information, receive an accounting of certain disclosures, and obtain a paper copy of our Notice of Privacy Practices.
  • 42 CFR Part 2: As a substance abuse treatment facility, we also comply with federal regulations (42 CFR Part 2) that provide additional protections for substance use disorder patient records. These records receive special confidentiality protections and generally cannot be disclosed without your written consent.
  • Notice of Privacy Practices: A complete copy of our HIPAA Notice of Privacy Practices is available at our facility or by request. Please contact our Privacy Officer or visit our treatment center at 3442 W Lincoln Ave, Anaheim, CA 92801 to obtain a copy.

7. Data Security

We implement comprehensive security measures to protect your personal information and health data:

  • Encryption: We use industry-standard encryption protocols (SSL/TLS) to protect data transmitted between your browser and our website. Sensitive information is encrypted both in transit and at rest.
  • Secure Storage: Personal and health information is stored on secure servers with restricted access. Physical records at our facility are maintained in locked, secure areas.
  • Access Controls: Access to personal and health information is limited to authorized personnel who require it to perform their job functions. Staff members are trained on privacy and security practices.
  • Regular Audits: We conduct periodic security assessments and audits to identify and address potential vulnerabilities in our systems and procedures.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately using the information below.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on our website. We encourage you to review this Privacy Policy periodically for any updates. For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to provide notice, such as posting a prominent notification on our website or sending you an email if we have your contact information.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

  • Privacy Officer
    Serenity Springs Treatment and Healing HelpLine
  • Address: 3442 W Lincoln Ave, Anaheim, CA 92801, USA
  • Phone: (657) 254-4253
  • Email: [email protected]

We will respond to all privacy-related inquiries within a reasonable timeframe. For HIPAA-related requests, we will respond within 30 days as required by federal regulations.